Privacy Policy – Energy Trade Solutions

Last Amended: June 12, 2025

At Energy Trade Solutions, we value and respect your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you use our services or interact with us. By using our services, you consent to the terms outlined in this policy.

1. Information We Collect

We may collect personal information that you provide to us directly, such as:

• Contact information: Including your name, phone number, email address, and postal address when you request services, make an enquiry, or sign up for our communications.
• Service-related information: Details related to your electrical and plumbing needs and the services we provide to you, including records of repairs, installations, and other service-related communications.
• Payment information: Information provided when making payments for services, such as billing details, payment method, and transaction history.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide services: To fulfil our contractual obligations and provide the services you have requested.
• Communication: To contact you with updates, service information, or to respond to your inquiries.
• Processing payments: To manage transactions and payments for services rendered.
• Improving services: To improve and personalise our services based on your feedback and preferences.
• Marketing: With your consent, we may send promotional emails about our services, offers, or other information that may be of interest to you.

3. Data Protection and Security

We are committed to protecting your personal data and ensuring that it is used in accordance with the applicable data protection laws. We implement appropriate physical, electronic, and managerial procedures to safeguard your data against unauthorised access, disclosure, or loss.

However, no method of data transmission over the internet is 100% secure. While we strive to protect your personal information, we cannot guarantee the security of data transmitted to our website or via email.

4. Sharing Your Information

We do not share, sell, or trade your personal information with third parties except in the following circumstances:

• With your consent: We may share your data with third parties if you have explicitly consented to it.
• Service providers: We may share your information with trusted third-party service providers who assist us in conducting our business (such as payment processors, email marketing providers) under strict confidentiality agreements.
• Legal requirements: We may disclose your information if required to do so by law or if we believe in good faith that such action is necessary to comply with a legal obligation or to protect our rights or safety.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your experience on our website. Cookies are small data files stored on your device that allow us to recognise you and remember your preferences.

You can adjust your browser settings to refuse cookies or notify you when cookies are being used. However, disabling cookies may affect the functionality of certain website features.

6. Your Rights

You have the following rights regarding your personal data:

• Access: You can request access to the personal data we hold about you.
• Correction: If your personal information is incorrect or incomplete, you can request that we update it.
• Deletion: You may request that we delete your personal data, subject to certain legal obligations.
• Opt-out of marketing: You can opt-out of receiving promotional communications from us at any time by clicking the “unsubscribe” link in emails or contacting us directly.

To exercise any of these rights, please contact us using the contact details below.

7. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated date of revision. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Energy Trade Solutions
Phone: (07) 3260 2523
Email: service@ngtradesolutions.com.au